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Zuske Sagara's Articles in Customer Service
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From Recordings to Real Communications
This article talks about how interactive voice response was used in dealing with callers without real people at the end of the phone line. It made services easier, but with limited use. This article sees the transition from IVR to the use of call centers.
Courtesy is the Best Policy
Courtesy among individuals and organizations has long been recognized in all major societies of the world as a sign of respect and civility. In the customer service industry, Courteous customer service is treating people in a way so they feel their needs are met and they are respected.
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