ArticleBase Presents: What to Do If You Are Not Happy with Your New Kitchen Cabinets

For every ten positive kitchen cabinet remodels, there is at least one where the homeowner is not satisfied with the quality or is unhappy with the work. In some cases it can be the installers fault, in some it might be a manufacturing defect, and for others it may just be a homeowner who's expectations just can't be met. So what do you do if you are not happy with your kitchen cabinet installation?

First you should review your contract with your contractor or builder. Most licensed contractors should provide a warranty for their work, and this is something that should negotiated before the contract is signed. Before any remodeling project, I always recommend that homeowners research anyone that they are hiring by contacting the NHBA or the NARI If the contractor/builder is experienced and has worked with the cabinets before, he should have no problem providing a warranty for the work. The standard Home Owners Warranty Remodeler Program, for example, calls for replacing or repair­ing doors or drawer fronts if warpage exceeds 1/4 inch, and eliminating gaps of more than 1/4 inch between cabinets and ceilings or walls.

While it is easy to blame everything on the contractor, not all problems are going to be his or her fault. In some cases, it may simply be a manufacturers defect in the cabinets. If you have selected KCMA-certified products, you have additional recourse with the kitchen cabinet dealer or manufacturer. Any reputable cabinet manufacturer or importer is going to provide a warranty for their cabinets, so start bt reviewing that warranty. If contacting the dealer doesn't work, you can seek the help of the Kitchen Cabinet Manufacturers Association for mitigating the dispute.

Not all problems can be blamed on the contractor or the manufacturer. In some cases it is mother nature that is at fault. Since wood is a natural product, there are inevitably going to be variations in texture and grain among the various parts of the cabinet. This is why it is important for a homeowner to see samples of the cabinets before buying them. If the dispute is over variations in the color, there is going to be a certain amount of variation that has to be tolerated. While every homeowner wants their kitchen to look perfect, sometimes micro-managing the project and the details can cause greater harm than good.

So if you find youself in situation where you are not happy with the quality of the work or the quality of the product on your kitchen cabinet installation, follow these steps to hopefully resolving your issue and getting the kitchen you envisioned in your design.

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